My husband and I had a new house built by a well known builder. We moved in and noticed that there were some issues. As this is a new build, I was worried. We contacted Bruce and he was very attentive, supportive and thorough. He took his time looking at everything down to the plans for the build and photos we had during the construction. He went through his process step by step to make sure we understood what he was seeing. His report was completed in a timely manner and was very detailed. We are now able to confidently go to the builder to have them repair what is needed.